Frequently Asked Questions:Billing and Insurance

MOTION is a diverse team of highly trained, health-minded therapists with one goal in mind: to get you back to what moves you. If you’re dealing with a sports injury, recovering from a surgery, or dealing with another issue that’s holding you back, we’ve got you covered.

Is my insurance accepted at MOTION?

There are three ways to confirm if MOTION accepts your insurance:

  1. Look for your insurance plan on our accepted insurance page.
  2. A scheduler can check if your insurance is accepted when you call to schedule your visit.
  3. Ask your insurance company if they have a contract with Montefiore.*

*MOTION Sports Medicine is a partner of Montefiore Medical Center. Montefiore manages our patient bills and insurance claims.

What will I owe at my first visit?

Co-pays are due onsite at the time of service, per your insurance plan. We accept cash or credit card.

If an estimate was provided prior to your visit, a portion of that amount may be requested at the time of your visit. If you have any outstanding balances, you may be asked to pay your balance or make payment arrangements.

What will my other financial responsibilities be?

Your financial responsibilities related to your plan of care will depend on your specific health plan (insurance). At your first appointment, we will review with you what we know about your health plan, to help you understand and anticipate your financial responsibilities.

When can I expect to receive an invoice?

The time it takes to receive an invoice varies depending on your health plan, usually anywhere from 2-4 weeks. Your health plan determines if you are financially responsible for a portion of services based on your deductible and coverage. You should receive an Explanation of Benefits from your insurance company informing you of claims submitted, how much will be paid by the insurance company, and how much you will owe. Once your insurance company has processed the information, you will receive an invoice.

You will receive your bills in the mail, and they will also be accessible via MyChart.

How is the amount determined?

After your visit, a claim form will be generated summarizing the services you received and sent to your insurance provider. Your insurance will then notify MOTION if you are responsible for a portion of the provided services. Your insurance will usually identify any patient responsibility by checking the following items in your benefits plan:

  • Deductible: The amount a patient owes for covered healthcare services before their insurance company begins to share the costs.
  • Coinsurance: The amount a patient must pay for covered healthcare services after they have satisfied the deductible required by their health insurance plan.

You will receive a billing statement only after your services are processed by your insurance provider for each date of service.

What can I do to predict and prepare for my financial responsibility?

Before your visit at MOTION, confirm the following with your insurance company:

  1. Is my insurance accepted by Montefiore?
  2. Which services are (and are not) covered under my plan?
  3. Do any of these services requires authorization?
  4. What will be the copay amount for each visit?
  5. Do I have an unmet deductible amount?
  6. What are my coinsurance and out-of-pocket expenses?
How can I request an itemized statement?

You can request Itemized statements by emailing billing@motionptg.com.

If you send health information to MOTION via email, please know that your message may be sent in an unencrypted email. An unencrypted email means there is a risk that the information in the email and any attachments could potentially be read by a third party when it is sent through the internet.

How do I pay my invoice?

You may pay your invoice by check or major credit card in person, by mail or online through MyChart.

Whom can I contact with questions about my invoice?

If you have questions about an invoice or statement you have received related to your services, contact your MOTION clinic, or email us at billing@motionptg.com.

What financial assistance options does MOTION-Montefiore offer?

If you do not have insurance, or are recently unemployed and no longer covered by insurance, you may qualify for financial assistance. Even if you have insurance, financial assistance may be available under certain circumstances. A summary of the Montefiore financial assistance information can be found on their Financial Assistance page.

MOTION Resources and Support

Payment Plans– MOTION offers monthly payment plans upon request. To request a payment plan, please email billing@motionptg.com or call us at 718-513-2475, x1507.

Billing Inquires– If you have questions about an invoice or statement you have received related to your services, contact your MOTION clinic, or email us at billing@motionptg.com.

Key Terms Defined

Patient Responsibilities– The portion of a medical invoice you are responsible to pay. This can include a copay, deductible, coinsurance and OOP (out-of-pocket) expenses.

Copayment or Copay– A fixed amount that you pay at each visit (printed on your insurance card).

Deductible– The amount you pay for covered health care services before your insurance plan starts to pay.